| 创新服务机制 探索便民惠民措施 |
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| 引用本文： | 王丹.创新服务机制 探索便民惠民措施[J].中国医院,2011,15(12):48-49. |
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| 作者姓名： | 王丹 |
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| 作者单位： | 厦门大学附属第一医院行政人事部,361003 厦门市镇海路55号 |
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| 摘 要： | 按照卫生部公立医院改革部署要求,厦门大学附属第一医院通过推行全预约、首席质控师制度、优质护理服务等一系列便民惠民措施,全面改善门诊流程,严控医疗费用,提高患者满意度。并通过建立医疗联合体,将大医院优质资源,延伸至基层医疗单位,取得显著成效。
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| 关 键 词： | 全预约 首席质控师 优质护理 |
Innovating service provision mechanism and implementing convenience measures for people |
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| WANG Dan.Innovating service provision mechanism and implementing convenience measures for people[J].Chinese Hospitals,2011,15(12):48-49. |
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| Authors: | WANG Dan |
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| Institution: | WANG Dan Administration and Human Resources Department,Affiliated the 1st Hospital to Xiamen University,No.55,Zhenhai Road,Xiamen,361003,Fujian Province,PRC |
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| Abstract: | According to the requirement of public hospital reform issued by Ministry of Health,by measurements of full reservation,chief quality control official and carrying out excellent nursing service in Affiliated the 1st Hospital to Xiamen University,the outpatient service provision process has been improved,medical expense control has been strictly implemented and patient's satisfaction rate has been improved.By establishing medical union,the quality resources has been extended to basic medical institute and ha... |
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| Keywords: | full reservation chief quality control official excellent nursing |
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