| 出院患者满意度测评工具的研制 |
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| 引用本文： | 严慧萍,苏小强,严祥,滕永军,陶红.出院患者满意度测评工具的研制[J].中国医院管理,2011,31(12):72-73. |
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| 作者姓名： | 严慧萍 苏小强 严祥 滕永军 陶红 |
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| 作者单位： | 兰州大学第一医院 甘肃兰州730000 |
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| 基金项目： | 兰州大学第一医院青年基金资助项目 |
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| 摘 要： | 目的构建出院患者满意度测评指标体系，研制出院患者满意度测评工具。方珐通过文献研究、出院患者回访信息挖掘、专家咨询和统计分析等方法，构架科学的出院患者满意度测评指标体系。结果根据7个因素、20个条目的指标体现研制了李克特五级量表，并对测评量表的20个题目进行了修改和完善。结论该量表内容涵盖了目前医疗服务的主要方面，能准确评估医疗服务现状。
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| 关 键 词： | 满意度 测评工具 研制 |
Development of Hospital Discharged Patients' Satisfaction Assessment Tool |
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| Institution: | YAN Hui-ping SU Xiao- qiang, YAN Xiang, et al.( The First Hospital of Lanzhou University, Lanzhou, Gansu, 730000, China) |
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| Abstract: | Objective To construct the evaluation index system and the assessment tool of of discharged patients＇ satisfaction. Methods Reference summary, information dining from patient survey, expert consulting and statistic analysis were applied for constructing the evaluation index system of discharged patients, satisfaction. Results The Likert five-scale table was obtained according to the indicator expression from 7 factors and 20 items. 20 items in pre-scate table were revised and improved. Conclusion Main medical services were contained in the developed Likert five-scale table. It could accurately evaluate the condition of medical service. |
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| Keywords: | satisfaction evaluation system development |
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