医院管理人员与医护人员对医患关系评价的差异性分析

目的了解医院行政管理人员与医护人员对医患关系的总体评价,探究其差异产生的原因。方法对北京市5家三级甲等医院114名医院行政管理人员和378名医护人员进行问卷调查,运用秩和检验、Logistic回归等方法对其结果进行统计学分析。结果医院行政管理人员与医务人员对医患关系的评价存在差异,具有统计学意义;差异产生的原因与他们的生活满意度和工作总体感受相关。结论医院行政管理人员与医护人员对医患关系评价的差异与其各自的岗位特点有直接关系;医院行政管理需加强人本管理理念,科学管理医院,同时追求更高的医疗质量,打造坚实的医院品牌,构建和谐的医患关系。

Analysis of Evaluation Difference between Hospital Administrator and Medical Personnel on Doctor-patient Relationship

Objective To know about evaluation difference and the cause of it between hospital administrator and medical personnel on doctor-patient relationship. Methods Questionnaire survey was used to investigate 114 hospital administrators and 378 medical personnel, and the result was analyzed by statistical techniques. Results There are statistical significance between hospital administrator and medical personnel in terms of their evaluation difference on doctor-patient relationship, and the evaluation difference is relevant to their life satisfaction and work experience. Conclusion The difference in working principle between hospital administrator and medical personnel is the key issue in the evaluation difference on doctor-patient relationship; hospital administrator needs to strengthen the management theory of humanism, manage the hospital scientifically , as well as pursue high medical quality, and build up a strong foundation for hospital, construct a harmonious relationship between doctors and patients.