基于“WSR”方法论的新冠肺炎疫情期医共体内医务人员网格化应急管理机制研究

网格化管理是指按照一定的标准将管理对象划分成若干网格单元,利用现代信息技术以及各网格单元间的协调机制,使各个网格之间能有效地进行信息交流,共享组织的资源,达到整合组织资源、提高管理效率的现代化管理思想。网格化管理能够为解决一些复杂性的管理问题提供新思维和新方法。“物理-事理-人理”(WSR)方法论作为一种面向复杂系统的方法论,它既是一种方法论,又是一种解决复杂问题的工具。在此次新冠肺炎疫情防控期间,南方医科大学南海医院以“WSR”方法论为指导,围绕疫情防控环节建立了医共体内医务人员网格化管理体系,构建了一套完整的疫情应急管理机制,主要包括人员隐患排查预警机制、突发事件信息传递共享机制和突发事件应急管理协调联动机制,能够全面、实时、动态掌握员工的个人信息,了解健康情况和流行病学史,实现了信息的共享性、前瞻性和综合性管理,在此次新冠肺炎疫情防控期,对做好疫情防控工作发挥了重要的作用。网格化管理体系目前被广泛应用于医院管理等多个领域中,在面对重大公共突发应急等事件时可在区域内的功能社区进行推广,例如学校、工厂、企业等,利于及时、有效、全面掌握每个人的信息,是防控工作非常重要的一环,对做好应急管理工作有非常重要的作用。 

Research on the emergency management of the grid management of medical personnel in the medical community during the COVID-19 epidemic based on Wuli-Shili-Renli methodology

Grid management is a modern management idea that the management objects are divided into several grid units according to certain standards. By using the modern information technology and the coordination mechanism among the grid units, the information exchange between each grid can be effectively carried out, the organizational resources can be shared, and the management efficiency can be improved. Grid management can provide a set of new thinking and new methods for solving some complicated management problems. As a methodology for complex systems, Wuli-Shili-Renli(WSR) methodology is not only a methodology, but also a tool for solving complex problems. Our hospital set a grid management system of medical personnel in the medical community based on the WSR methodology during the COVID-19 epidemic. An epidemic emergency management is established, mainly including personnel hidden danger investigation and early warning mechanism, emergency information transmission and sharing mechanism, and emergency management coordination and linkage mechanism. It can fully and effectively grasp personal information of employees, understand the health and epidemiology history, and achieve information sharing, foresight and comprehensive management, which plays an important role in the prevention and control of epidemic situation in the COVID-19 epidemic prevention and control period. Grid management system is currently widely used in hospital management and other fields. In the face of major public emergencies and other events, it can be promoted in the functional communities in the region, such as schools, factories, enterprises, which is conducive to timely, effective and comprehensive grasp of everyone's information. It is a very important part of the prevention and control work, and plays an important role in the emergency management.