| Abstract: | The outbreak of the COVID-19 pandemic has provoked a significant
amount of panic due to dramatic changes in daily routines for residents all over
China. In response, more than 600 psychological hotlines have been built or
modified and have supplied mental health services for the public. Regarding the
service quality of the hotlines, a survey has been conducted to investigate the
running of hotline services during the COVID-19 pandemic. The results reveal
that the more successful hotlines all had better trained hotline counselors, and in
the meanwhile, the key features of providing supervision arrangements and
training resources. Moreover, the referral list should be adjusted according to the
accessibility of the recourses during the pandemic. |
