门诊病人满意度的若干影响因素分析

目的分析影响门诊病人满意度的因素.方法对已就诊的病人是否选择医生、未选医生的原因、对医生的满意度、对医院的满意度及对医院不满意的问题进行问卷调查.结果选择医生就诊病人的满意度明显高于非选医生组的病人;不同职称医生和不同级别的医院对满意度的影响不明显;医务人员解释简单和服务态度差是影响满意度的主要因素.结论确保医生对每一病人的诊疗时间,提高服务态度是提高门诊病人对医院满意度的关键.

An analysis on several influential factors towards the degree of satisfactory among inpatients

Purpose: to analyze the influential factors towards the degree of satisfactory among outpatients. Method: questionnaire survey conductedamong patients who visited the hospital on whether or not they chosen physicians, why they did not choose physicians, the degree of satisfactory towardsphysicians/hospital and the problems of not-satisfactory towards hospital. Result: the degree of satisfactory among those who chosen physicians is remarkablyhigher than that of those who did not choose physicians; the influence of physicians of different post tittles and hospitals in different grades on degree ofsatisfactory is not remarkable; simple explanation and poor service attitude are the main factors to influence the degree of satisfactory. Conclusion: to guaranteethe enough time for physicians to consult every patient and improve service attitude are the keys to improve the degree of satisfactory among outpatients.