| 收费窗口人性化服务的做法 |
| |
| 引用本文： | 吴晋垣,徐卫星. 收费窗口人性化服务的做法[J]. 中国医院, 2003, 7(8): 60-62 |
| |
| 作者姓名： | 吴晋垣 徐卫星 |
| |
| 作者单位： | 山东省烟台毓璜顶医院,264000,山东省烟台市 |
| |
| 摘 要： | 毓璜顶医院坚持以病人为中心,以质量为核心正确的办院方向,使医院的发展进入了"质量、效益"的良性循环.医院的"人性化服务"使病人在得到优质、高效的医疗服务的同时,也得到了人文关怀,赢得了社会的认可和赞誉.
|
| 关 键 词： | 人性化服务 就医流程 服务意识 |
| 修稿时间： | 2003-06-18 |
The practice on humanism service in casher windows |
| |
| WU Jinheng XU Weixing Yuhuangding Hospital of Yantai City,Shandong Province,Yantai City,Shandong Province ,P.R.C. The practice on humanism service in casher windows[J]. Chinese Hospitals, 2003, 7(8): 60-62 |
| |
| Authors: | WU Jinheng XU Weixing Yuhuangding Hospital of Yantai City Shandong Province Yantai City Shandong Province P.R.C |
| |
| Affiliation: | WU Jinheng XU Weixing Yuhuangding Hospital of Yantai City,Shandong Province,Yantai City,Shandong Province 264000,P.R.C |
| |
| Abstract: | Based on that patients are the center and quality is the core, Yuhuangding Hospital enters into a good-natured circle of "quality and benefits" . The humanism services in the hospital make that while the patients enjoy good quality and efficient medical services, they also enjoy humanism concern, as a result, the hospital has been accepted and praised by the society. |
| |
| Keywords: | Humanism service process for medical service sense of service |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
|
