预控管理在治疗性门诊患者医疗安全与质量管理中的应用

2008年卫生部将“安全”作为评价医院管理的首要指标。为了适应新的医疗体制改革，满足患者需求，我院于2010年3月在全国率先成立了门诊治疗中心。截止2011年6月底，已为62710例次患者进行诊疗。由于治疗性门诊患者的特殊性及诊疗项目的复杂性，诊疗过程存在较多的影响医疗安全与质量隐患。为此，我科应用了现代质量管理中的预控管理理念对患者的医疗安全与质量进行管理，迄今为止无一例患者投诉，无一例医疗安全事故发生，保障了患者的医疗安全与质量。

Pre-control management in treatment of outpatient health care safety and quality management

The Ministry of Health regarded "safety" as the primary indicators of the evaluation of hospital management in 2008.In order to adapt to the new health care reform,and to meet the needs of patients,our hospital established the first out-patient treatment center in March 2010.There were 62,710 cases of patients with treatment to the end of June 2011.There are more health care safety and quality risks because of the specificity and complexity of outpatient treatment.Our department applied modern quality management philosophy of prevention and control of management of the patient’s health care safety and quality management.To date,no patient complaints,no medical accidents,we protected the patient’s medical safety and quality.