| 三级专科医院门诊大厅值班主任制度建设的思考 |
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| 引用本文： | 马征,潘轶竹.三级专科医院门诊大厅值班主任制度建设的思考[J].医院院长论坛,2014(4):41-43. |
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| 作者姓名： | 马征 潘轶竹 |
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| 作者单位： | 首都医科大学附属北京安定医院 |
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| 摘 要： | 本文结合新的医疗体制改革对医院门诊满意度高要求的形势,以三级甲等专科医院运行一年的门诊大厅值班主任制度为着眼点,探讨科学的制定值班主任制度对提升门诊服务的重要性,思考使用PDCA循环管理法来管理值班主任制度并提出可行性方案。
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| 关 键 词： | 门诊 服务 值班主任 PDCA循环管理法 |
Considerations about the System Construction of Chief on Duty in Outpatient Service in Upper First-class Specialized Hospitals |
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| Ma Zheng;Pan Yizhu.Considerations about the System Construction of Chief on Duty in Outpatient Service in Upper First-class Specialized Hospitals[J].Hospital Directors‘ Forum,2014(4):41-43. |
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| Authors: | Ma Zheng;Pan Yizhu |
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| Institution: | MaZheng, Pan Yizllu(Beijing Anding Hospital,Capital Medical University) |
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| Abstract: | Under the context of medical reform which formulated the higher requirement in outpatient satisfaction with hospital service, this article focuses on the system of chief on duty which has been carried out for one year in upper first-class specialized hospitals, explores the signiifcance of scientiifc system of chief on duty in advancing outpatient service, speculates the PDCA cycle management method in the system of chief on duty, and presents the feasible proposal. |
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| Keywords: | Outpatient Service Chief on Duty PDCA Cycle Management Method |
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