Critical Elements and Lessons Learnt from the Implementation of an RFID-enabled Healthcare Management System in a Medical Organization |
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Authors: | S L Ting S K Kwok Albert H C Tsang and W B Lee |
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Institution: | (1) Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong |
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Abstract: | Healthcare services are complex and life-critical. One mistake in any procedure may lead to irremediable consequences; numerous
researchers, thus, introduce information and communication technology to improve quality of services and enhance patient safety
by reducing the medical errors. Radio frequency identification (RFID) is considered as one of the emerging tool assist in
meeting the challenges of the present situation. In recent years, RFID has been applied in medical organizations for the purpose
of managing and tracking medical equipment, monitoring and identifying patients, ensuring that the right medication is given
to the right patient, and preventing the use of counterfeit medicine. However, most of the existing literature focuses on
demonstrating how RFID can benefit the healthcare industry, whereas little attention has been given to the management issues
involved in constructing an RFID project in medical organizations. In this paper, an exploratory case study is conducted in
a medical organization to illustrate the development framework and critical issues that should be taken into consideration
in the preparation, implementation and maintenance stage of constructing such a project. All the experiences and results discussed
in this paper offer valuable and useful insights to steer those who would like to start their journey using RFID in medical
organizations. |
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