模糊综合评价系统在公立医院危机管理中的应用

目的 判断医院的危机状态,并提出医院危机的规避途径和策略.方法 利用专家诊断方法和危机识别技术对医院的重要危机因素进行具体诊断.结果 结合所构建的影响公立医院危机的指标体系及其权重,有针对性地对医院危机影响程度深、影响范围广且权重较大的危机因素进行重点防范,提出了公立医院危机的防范、处理策略和管理机制.结论 运用模糊综合评价系统,确立公立医院危机值,预警和防范医院危机的发生是行之有效的方法.

Application of fuzzy comprehensive evaluation in crisis management of public hospitals

Objective To judge the hospital crisis and to provide the approaches and strategies to avoid the hospital crisis. Methods To conduct specific diagnosis of important risk factors of hospitals using expert diagnostics and crisis identification. Results Combined with the index system and weight affecting public hospitals' crisis, to focus on preventing risk factors directly, which had severe affection and put great weight on hospital crisis. To raise up the containments, managing strategies and mechanisms for public hospitals' crisis. Conclusions It is an effective method to warn and prevent hospital crisis by the way of establishing public hospital crisis value with fuzzy comprehensive evaluation system.