| 护理服务满意评价体系的构建 |
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| 引用本文： | 辛莉莉,王慧,崔琳,陈锋,王英. 护理服务满意评价体系的构建[J]. 康复与疗养杂志, 2010, 0(1): 83-85,88 |
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| 作者姓名： | 辛莉莉 王慧 崔琳 陈锋 王英 |
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| 作者单位： | 青岛大学医学院附属医院标本采集中心,山东青岛266003 |
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| 基金项目： | 山东省卫生厅立项课题（2005HW025） |
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| 摘 要： | 目的以病人需求为中心，建立一套体现病人需要与期望的护理服务评价体系。方法从病人满意度测评的重要性、病人满意度的构建原则人手，建立病人满意度测评体系路线，拟定满意度测评方案，构建信息管理系统。结果建立了一套科学合理的护理服务满意评价体系。结论科学合理的护理服务满意评价体系，可以充分了解病人需求，为持续改进服务质量提供保障。
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| 关 键 词： | 护理服务 住院病人 病人满意度 评估体系 |
CREATION OF AN APPRAISAL SYSTEM ON GRATIFICATION OF NURSING SERVICE |
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| Affiliation: | XIN LI-LI, WANG HUI, CUI LIN, et al (Sample-collecting Centre, The Affiliated Hospital of Qingdao University Medical College, Qingdao 266003, China) |
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| Abstract: | Objective To establish a appraisal system of nursing service to meet the requirements of patients. Methods Based on the demand of patients, an appraisal system, evaluation program and information management system were created. Results A scientific and reasonable system for assessing favourable nursing service was founded. Conclusion The requirements of patients can be thoroughly comprehended by applying the appraisal system, which ensures a persistent improvement of the quail ty in service. |
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| Keywords: | nursing service inpatient patient satisfaction appraisal system |
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