某专科医院体外诊断试剂管理流程再造与评价

目的:探究体外诊断试剂管理流程再造在临床检验部门中的应用效果。方法:从职能管理角度,依托信息化技术对体外诊断试剂管理流程进行再造,监测分析再造后工作流程环节耗时、试剂盘点账物相符率,调查相关人员对再造后流程的满意度。结果:再造后流程整体耗时显著减少,试剂盘点账物符合率从75%提升至98%,工作人员总体满意度>97%。结论:体外诊断试剂管理流程再造提高了检验部门的工作效率与试剂管理规范程度,有效地提升了医院整体管理效能。

Process Reengineering and Evaluation of In-vitro Diagnostic Reagent Management in A Specialized Hospital

Objective: To explore the application effect of reengineering in vitro diagnostic reagents management procedures in clinical testing departments. Methods: From the perspective of functional management, relying on information technology to reconstruct the in vitro diagnostic reagent management process, monitor and analyze the time-consuming and reconciliation rate of the work process after the reconstruction, and investigate the satisfaction of related personnel on the postreconstruction process. Results: The overall time-consuming process was significantly reduced after reengineering. The compliance rate of reagent inventory was increased from 75% to 98%, and the overall staff satisfaction was >97%. Conclusion: Reengineering the in vitro diagnostic reagent management process has improved the work efficiency of the inspection department and the standard of reagent management, and effectively improved the overall management efficiency of the hospital.