| 临床护生对护理服务补救体系的认知与教学对策研究 |
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| 引用本文： | 韦燕萍,谭海梅,高铭云,刘柳芳,曾艳. 临床护生对护理服务补救体系的认知与教学对策研究[J]. 护理实践与研究, 2014, 0(2): 94-95 |
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| 作者姓名： | 韦燕萍 谭海梅 高铭云 刘柳芳 曾艳 |
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| 作者单位： | [1]广西科技大学第二附属医院护理部,柳州市545006 [2]广西科技大学医学院护理系,柳州市545006 |
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| 摘 要： | 目的:了解实习护生对护理服务补救体系的认知现况,分析其影响因素并提出对策。方法:采用自行设计的问卷对292名护生进行调查,对调查结果进行分析并探讨对策。结果:护生对护理服务补救体系认知不良;在失误类型方面认为最易发生是护理技术失误(43.15%),护患沟通失误(35.27%);护生对护理服务补救知识需求普遍较高,其中需求最高的是补救技巧(34.93%)及补救方法(30.48%)。结论:对护生进行护理服务补救教育迫在眉睫,应将学校教育与临床护理教学有机地衔接,开展形式多样的服务补救教育,有侧重点地加强服务补救技巧及方法培训,以提高其应对能力。
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| 关 键 词： | 护生 护理失误 服务补救 认知 护理教育 |
Study on cognition and teaching strategies of nursing service recovery system in clinical nursing students |
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| Affiliation: | WEI Yan-ping,TAN Hai-mei,GAO Ming-yun,LIU Liu-fang( 1.The Second Affiliated Hospital of Guangxi University of Science and Technology, Liuzhou 545006; 2.Department of Nursing, Guangxi University of Science and Technology, Liuzhou 545005;) |
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| Abstract: | Objective：To understand the cognitive status of nursing service remedying system practice of nursing students,and analyze the influencing factors and countermeasures.Methods：A self-designed questionnaire on 292 students,analyzed the survey results and countermeasures.Results：The nursing students on nursing service remedying system cognitive side;that happens the most easily were nursing errors in the error types （43.15％） and the nurse patient communication failures （35.27％）.Nursing students on nursing service remedying knowledge requirement was relatively high,the demand of the highest recovery were techniques （34.93％） and remedial method （30.48％）.Conclusion：The nursing service remedial education should be imminent,school education and clinical nursing teaching organically link,services remedial education in various forms,focus on strengthening the service recovery techniques and methods of training,to enhance their ability to cope. |
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| Keywords: | Nursing students Nursing error Service recovery Cognition Nursing education |
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