| 急诊科护患纠纷的原因分析及防范措施 |
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| 引用本文： | 高永霞,钟咏,吴永霞. 急诊科护患纠纷的原因分析及防范措施[J]. 西部医学, 2010, 22(6): 1138-1139 |
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| 作者姓名： | 高永霞 钟咏 吴永霞 |
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| 作者单位： | 名山县人民医院,四川,名山,625100 |
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| 摘 要： | 目的探讨急诊工作中护患纠纷的原因与防范措施。方法对2005-2008年急诊科发生的18例护患纠纷的原因进行分析,并针对原因制订了7项相应的防范措施。结果护患纠纷因护理工作方面的原因引起的占11例（61.1%）,患者因素7例（38.9%）,护理为主要因素。通过实施护理纠纷的7项预防措施后,由实施前一年的高达14例,降到了每年平均2例。结论加强急诊护士的培训,提高急诊护士的整体素质,可以降低急诊护患纠纷的发生。
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| 关 键 词： | 护患纠纷 防范措施 护士培训 |
Analysis for nurse-patient disputes in Department of Emergency |
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| GAO Yong-xia,ZHONG Yong,WU Yong-xia. Analysis for nurse-patient disputes in Department of Emergency[J]. , 2010, 22(6): 1138-1139 |
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| Authors: | GAO Yong-xia ZHONG Yong WU Yong-xia |
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| Affiliation: | (The People Hospital of Mingshan,Mingshan 625100,Sichuan) |
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| Abstract: | Objective To discuss the reason and precautions for nurse-patient disputes in Department of Emergency.Methods The reasons of 18 cases of nurse-patient disputes in Department of Emergency were analyzed.Results The reasons of the nurse-patient disputes were as follow： 1 cases of nursing care（61.1%）,7 cases of patients themselves（38.9%）.With the 7 items of precautions,the disputes had been reduced from annual 14 cases to 2 cases.Conclusion By enhancing the training and improving the overall quality of emergency nurses,nursepatient disputes in Emergency Department can be reduced. |
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| Keywords: | Nurse-patient disputes Precautions Nurse Training |
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