| 门诊药房常见的药患纠纷及预防措施 |
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| 引用本文： | 符冰,刘锐锋. 门诊药房常见的药患纠纷及预防措施[J]. 中国医院用药评价与分析, 2011, 0(4): 380-381 |
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| 作者姓名： | 符冰 刘锐锋 |
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| 作者单位： | 中山市人民医院药学部; |
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| 摘 要： | 目的:减少与避免门诊药房的药患纠纷,改善药患关系,提高药房的服务质量。方法:收集中山市人民医院2009年7月—2010年6月门诊药房药患纠纷资料,进行统计分析,寻找纠纷的原因。结果:12个月中共发生药患纠纷89次,纠纷的原因主要是候药时间过长、服务态度欠佳、医生处方不当等。结论:解决和预防药患纠纷的最好方法是改善服务态度,加强沟通,人性化关怀,促使药患之间的相互支持和理解。
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| 关 键 词： | 药患纠纷 门诊药房 预防措施 |
Preventive Measures for Common Pharmacist-patient Disputes in Outpatient Pharmacy |
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| FU Bing,LIU Rui-feng. Preventive Measures for Common Pharmacist-patient Disputes in Outpatient Pharmacy[J]. Evaluation and Analysis of Drug-Use in Hospital of China, 2011, 0(4): 380-381 |
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| Authors: | FU Bing LIU Rui-feng |
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| Affiliation: | (Dept.of Pharmacy,Zhongshan Municipal People’s Hospital,Zhongshan528400,China) |
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| Abstract: | OBJECTIVE: To reduce or avoid the incidence of pharmacist-patient disputes in outpatient pharmacy,improve the pharmacist-patient relationship and enhance the quality of pharmaceutical care.METHODS: The data about the pharmacist-patient disputes in outpatient pharmacy of our hospital between July 2009 and June 2010 was collected for statistical analysis about the causes of the disputes.RESULTS: A total of 89 disputes took place during the 12 months,which were mostly caused by long waiting time for drugs,poor... |
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| Keywords: | Pharmacist-patient disputes Outpatient pharmacy Preventive measure |
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