| 输液区流程再造的实践应用 |
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| 引用本文： | 张贺真,石兰萍,王爱丽.输液区流程再造的实践应用[J].天津护理,2006,14(4):226-227. |
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| 作者姓名： | 张贺真 石兰萍 王爱丽 |
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| 作者单位： | 北京大学深圳医院,广东,深圳,518036 |
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| 摘 要： | 输液区是门急诊各科病人接受门诊治疗的主要部门。我院是一所综合性的三甲医院，日门急诊量平均约5《XX)人次。由于病人集中，工作量大，造成病人输液排队，等候时间长，容易产生护患冲突及医疗隐患。针对这种情况，于2(X)3年底扩建了输液区，对输液区的工作流程进行了科学分析
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| 关 键 词： | 输液区 护理质量 等候时间 流程再造 |
| 文章编号： | 1006-9143(2006)04-0226-02 |
| 收稿时间： | 2006-02-27 |
| 修稿时间： | 2006-05-07 |
Practice of Business Process Reengineering in transfusion district |
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| ZHANG He-zhen,SHI Lan-ping,WANG Ai-li.Practice of Business Process Reengineering in transfusion district[J].Tianjin Journal of Nursing,2006,14(4):226-227. |
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| Authors: | ZHANG He-zhen SHI Lan-ping WANG Ai-li |
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| Institution: | Beijing Shenzhen Hospital, Guangdong, Shenzhen 518036 |
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| Abstract: | Object:To explore the optimal working flow of transfusion district and improve the nursing quality and efficiency. Methods:The Business Process Reengineering was optimized by analyzing the unreasonable factors in transfusion proecdure.Re- sults:After optimizing the Business Process Reengineering,the waiting time and satisfaction degree of patients were obviously im- proved.Conclusions:Optimizing the Business Process Reengineering of transfusion district can improve the working quality and effi- ciency of transfusion district. |
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| Keywords: | Transfusion District Nursing Quality Waiting Time Business Process Reengineering |
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