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Staff perceptions of the effectiveness of managerial communication during the COVID-19 pandemic: A cross-sectional study |
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| Authors: | Gemma Doleman RN BSc (Hons) PhD Linda Coventry RN MS PhD Amanda Towell-Barnard DCur MCur RN Manonita Ghosh MSS MA PhD Lucy Gent RN PGDipEd MN Rosemary Saunders RN MPH PhD Beverly O'Connell RN PhD |
| Affiliation: | 1. School of Nursing and Midwifery, Edith Cowan University, Joondalup, Western Australia, Australia;2. School of Nursing and Midwifery, Edith Cowan University, Joondalup, Western Australia, Australia Centre for Nursing Research, Sir Charles Gardiner Hospital, Nedlands, Western Australia, Australia Centre for Research in Aged Care, Edith Cowan University, Joondalup, Western Australia, Australia;3. School of Nursing and Midwifery, Edith Cowan University, Joondalup, Western Australia, Australia Centre for Nursing Research, Sir Charles Gardiner Hospital, Nedlands, Western Australia, Australia;4. Centre for Nursing Research, Sir Charles Gardiner Hospital, Nedlands, Western Australia, Australia;5. School of Nursing and Midwifery, Edith Cowan University, Joondalup, Western Australia, Australia Centre for Research in Aged Care, Edith Cowan University, Joondalup, Western Australia, Australia |
| Abstract: | AimsThis work aims to explore staff perceptions of (1) the effectiveness of organizational communication during the COVID-19 pandemic and (2) the impact of organizational communication on staff well-being and ability to progress their work and patient care.BackgroundEffective coordination and communication are essential in a pandemic management response. However, the effectiveness of communication strategies used during the COVID-19 pandemic is not well understood.DesignAn exploratory cross-sectional research design was used. A 33-item survey tool was created for the study.MethodsThe study was conducted at a tertiary teaching hospital in Western Australia. Convenience sampling was used to recruit participants from nursing, medical, allied health services, administrative and clerical, and personal support services (N = 325). Data were collected between December 2020 and May 2021.ResultsOverall, all occupational groups found working during the COVID-19 pandemic stressful, and all groups wanted accessible and accurate communication from management and new policies, procedures, and protocols for future outbreaks.ConclusionsThe use of occupational group-relevant strategies and COVID-19 protocols, as well as the on-going use of email, face-to-face meetings with debrief sessions, are needed to improve communication and support staff to fulfil their roles. |
| Keywords: | communication COVID-19 health care nurses pandemic well-being |