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Development of a carpark cardiac implantable electronic device clinic to improve time efficiency and patient satisfaction in the context of restrictions imposed by the COVID-19 pandemic |
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| Authors: | Anees Enayati MBBS Cameron McCormack BAS Jo Mckenna David Chye MD Fernan Putra MBBS Han S Lim MBBS PhD Andrew W Teh MBBS PhD |
| Affiliation: | 1. Department of Cardiology, Austin Health, Melbourne, Victoria, Australia;2. Department of Cardiology, Austin Health, Melbourne, Victoria, Australia Department of Medicine, The University of Melbourne, Parkville, Victoria, Australia |
| Abstract: | IntroductionWe evaluated time efficiency and patient satisfaction of a “car park clinic” (CPC) compared to traditional face-to-face (F2F) during the COVID-19 pandemic.MethodsConsecutive patients attending CPC between September 2020 and November 2021 were surveyed. CPC time was recorded by staff. F2F time was reported by patients and administrative data.ResultsA total of 591 patients attended the CPC. A total of 176 responses were collected for F2F clinic. Regarding satisfaction, 90% of CPC patients responded “happy” or “very happy.” 96% reported feeling “safe” or “very safe.” Patients spent significantly less time in CPC compared to F2F (17 ± 8 vs. 50 ± 24 min, p < .001).ConclusionCPC had excellent patient satisfaction and superior time efficiency compared to F2F. |
| Keywords: | cardiac device carpark clinic COVID19 implantable cardiac defibrillators pacemakers patient experience |