建立质量管理体系不断加强质量战略管理

国内外有关学者公认，最明智的“医院战略”是质量战略管理。实行这种战略管理，首先是坚持质量第一的办院宗旨，以质量为生命线，把质量管理摆在医院管理的突出地位“百佳医院”的创建工作固然为加强医院的质量管理带来动力，但若使医院持续有效的质量战略管理，必须寻求一种更合适的管理模式。ＩＳＯ９００４－２的理论恰恰为医院的质量管理注入了新的活力。本文着重谈对国际质量标准的顾客理论。质量特性理论及环境论的理解及如何

Continuous Quality Improvement System

The ISO 9004 - 2 system and especially its theories on client satisfaction, quality characteristics and service quality links significantly contribute to: bringing more verve, vigor, understanding to the quality management in hospitals; facilitating the process of turning medical Sci - Tech advances into new services and translating them into concrete productive forces; transforming the expansion of health services into a quality - oriented pattern; establishing and developing integrated processes of quality management , supervision, assurance, development; persisting in an administration policy of striving for subsistence and success through fine quality; implementing the continuous quality improvement (CQI) in connection with hospital size, role delineation, types and quantities of services; cteating a coordinated services provision with the ability of various linkks to function well enouth to ensure that available services are allocated to maximum social advantages.