| 住院病人对护理工作满意度的调查分析与对策 |
| |
| 引用本文： | 张兆宪. 住院病人对护理工作满意度的调查分析与对策[J]. 护理实践与研究, 2009, 6(23): 118-120 |
| |
| 作者姓名： | 张兆宪 |
| |
| 作者单位： | 湖南省常德市第一人民医院,415000 |
| |
| 摘 要： | 目的：调查住院病人对护理工作的评价，了解影响住院病人对护理服务满意度的因素，提出改进措施，提高护理质量。方法：采用随机抽样的方法对2008年1月～2009年4月3680例住院病人进行护理工作满意度问卷调查，并对调查表中服务项目进行分析。结果：住院病人对护理工作不满意的原因主要集中在病房环境、健康教育、护患沟通、病人安全等方面。结论：加强病房管理、强化护理人员培训、落实健康教育、促进护患沟通和人文关怀等措施对提高病人满意度有积极的作用。
|
| 关 键 词： | 住院病人 护理 满意度 对策 |
Analysis and countermeasure of influence factors on inpatient satisfaction with nurdsing care. |
| |
| ZHANG Zhaoxian. Analysis and countermeasure of influence factors on inpatient satisfaction with nurdsing care.[J]. Attend to Practice and Research, 2009, 6(23): 118-120 |
| |
| Authors: | ZHANG Zhaoxian |
| |
| Affiliation: | ZHANG Zhaoxian ( The First People＇s Hospital of Changde city Hunan province, Changde 415000) |
| |
| Abstract: | Objective：To investigate evaluation of inpatient on nursing care, to understand the influence factors on inpatient satisfaction with nursing care, put forward a inproved method, improve nursing puality. Methods ： To analyze 3 680 satisfaction puestionnaires of inpatient from January 2008 to April 2009. Results ：The mason for inpatient unsatisfaction with nursing care mainly focused on ward environment, health education, nurse -patient communication,patient safety, etc. Conclusion ： Sta-engthening ward management, strengthening nurses training,implementing health education, pomoting nurse - patient communication and humanistic care play a positive role in improve satisfaction. |
| |
| Keywords: | Inpatient Nursing Satisfaction Countermeasure |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
