医院门诊西药房的科学化管理探讨

目的:寻求一种适合医院门诊西药房的情、理、法综合的管理手段。方法:通过结合我院门诊西药房实践积累的经验,并查阅大量文献,分析在药房日常管理中出现的问题,进而通过弹性排班制的实施、综合药品管理、持续改进的工作措施等手段加以应对。结果:使药房管理合情化,减少差错,确保药品的质量,大大缩短患者取药的时间,提供了优质服务,并且在一定程度上使人力资源得到优化配置。患者满意度从2006年4月的80%上升到2008年3月的97.8%。结论:采用科学的、人性化的和规范化的管理使药房管理做到情、理、法合一,从而使药房各种硬件和软件产生最佳管理效率和管理效果。

Scientific Management in Outpatient Chemical Drug Pharmacy

OBJECTIVE： To explore a fair, reasonable and legal management for outpatient chemical drug pharmacy METHODS： By combining our experiences in outpatient chemical drug pharmacy of our hospital reviewing a considerable literature, the problems occurred in daily pharmacy management were analyzed, and the coping strategies such as flexible shift arrangement system, comprehensive drug control and sustained improvement etc were applied. RESULTS： The scientific management contributed to a reasonable pharmacy management, reduced error rate, ensured the drug quality, greatly shortened the dispensing time, and due to which, high - quality service was available and the allocation of human resources was optimized to some degree. Patients＇ satisfaction degree raised to 97.8% of Mar. 2008 from 80% of Apr. 2006. CONCLUSION： A fair, reasonable and legal pharmacy management was achieved by means of scientific, human and standard management, accordingly, the hardware and software in pharmacy brought about a maximal efficiency and effectiveness of management.