创建良好的心理环境提供全方位优质服务

医院为患者创建温馨、舒畅的心理环境是当前医院改革中亟待解决的极其重要的任务之一。本文从①充分了解患者的心理需求；②注意患者的不良心理因素；③注意医务人员的不良因素三个方面阐述医院如何为患者创造良好心理环境及其重要性。并重点强调自觉培养自身良好的心理素质，保持稳定良好心态及自控力，尊重、理解患者，学习、实践与患者的沟通技巧，增强责任感，树立良好的白衣天使形象等要素是创建的基础。

Constructing A Fine Psychological Environment And Providing The Best Service

One of the important tasks that the hospitals currently faces in their reformation is to construct a warm and harmonious psychological environment for the patients.The following three points are discussed about this matter:1.Fully understand the psychological need of the patients;2.Pay attention to the ill paychological factors of the patients;3.Care for the bad psychological factors of the medical workers.The stress is focused on the constructing elements such as the conscious cultivation of good psychological diathesis,keeping a stable and fine mood,having self control,understanding and respecting the patients,learning and practicing the skills of communicating with the patients,having the sense of responsibility and setting up a good image of medical workers.