How we improved turn around time through voice-communication technology |
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| Authors: | Field T G Whitehead R L |
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| Affiliation: | Moses H. Cone Memorial Hospital, Greensboro, NC. |
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| Abstract: | This hospital phlebotomy team tackled their age-old turn around time (TAT) problem by implementing a technology that is becoming commonplace in a variety of businesses. Through the use of two-way communication headsets, this hospital laboratory significantly reduced TAT, improved service perceptions by the medical and nursing staffs, and diminished stress levels of the venipuncture team. |
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