北京某结核病医院职能与管理部门职工职业满意度及其影响因素分析

目的 了解某结核病专科医院职能与管理科室职工职业满意度及其影响因素,探索提高职能与管理科室满意度的途径,以提高职工满意度、提升职工积极性和创造性。方法 通过文献检索和2轮德尔菲函询确定适合医院职能/管理科室职工应用的满意度调查问卷内容,问卷的总体信度和效度系数分别为0.970和0.910。问卷包括9个一级指标和28个二级指标,以李克特态度量表5级评分进行评价,以被调查者的主观意愿为判断标准进行评分,分数越高,表明满意程度越高。使用该问卷对医院管理职能科室职工进行在线调查,发出问卷103份,回收有效问卷103份,回收率为100.0%。计量资料以方差分析、t检验、非参数检验进行统计分析,计数资料以χ ²检验进行统计分析。采用多重线性回归进行多因素分析,采用逐步法进行变量筛选,以P<0.05为差异有统计学意义。结果 职能与管理科室职工整体满意度为82.52% (85/103),工作环境满意度最低(60.19%,62/103),工作状态满意度最高(90.29%,93/103)。男性职工的满意度平均得分(4.40±0.65)分]高于女性职工(4.04±0.84)分],二者间的差异具有统计学意义(t=2.196,P=0.030)。职业发展前景(β=0.44、s {}_{\bar{x}} =0.06、t=5.593、P=0.000)、对领导的满意度(β=0.39、s {}_{\bar{x}} =0.07、t=4.900、P=0.000)和职称(β=0.17、s {}_{\bar{x}} =0.07、t=2.643、P=0.010)是影响整体满意度的重要因素。结论 某院职能与管理科室职工整体满意度处于良好状态。职业发展前景、对领导的满意度、职称等是影响整体满意度的重要因素,应该引起医院相关领导和部门的高度重视。

The job satisfaction survey and influencing factors analysis of management department in the tuberculosis hospital in Beijing

Objective To analyze job satisfaction and influencing factors of management departments, and to explore ways to improve satisfaction, so as to improve the staff satisfaction, enhance the enthusiasm and creativity of the staff.Methods Literature review and Delphi method were used to design the questionnaire, 9 first-level indicators and 28 second-level indicators included. The reliability and validity coefficients were 0.970 and 0.910, respectively. The questionnaire was evaluated by level 5 of the Likert Attitude Scale. The higher the score, the higher the degree of satisfaction. A total of 103 questionnaires were sent out and 103 valid questionnaires were collected, with a recovery rate of 100.0%. Chi-square test, t test, correlation analysis and multiple regression were used to analysis. P-value <0.05 was considered statistically significant. Additionally, multivariate linear regression was used for multivariate analysis, and stepwise method was used for variable selection, P-value <0.05 was considered statistically significant.Results The overall satisfaction rate was 82.52% (85/103), the lowest satisfaction was the work environment (60.19%, 62/103), the highest was the work status (90.29%, 93/103). The satisfaction in male (4.40±0.65) was higher than that in female (4.04±0.84) which was statistically significant (t=2.196, P=0.030). Job development prospects (β=0.44, s {}_{\bar{x}} =0.06, t=5.593, P=0.000), leadership satisfaction (β=0.39, s {}_{\bar{x}} =0.07, t=4.900, P=0.000) and professional titles (β=0.17, s {}_{\bar{x}} =0.07, t=2.643, P=0.010) were the most important factors for overall satisfaction. Conclusion The overall satisfaction of the staff of management department of the hospital is in good condition. Career development prospects, leadership satisfaction, job titles are important factors affecting overall satisfaction.