| 改进门诊分诊流程的做法与体会 |
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| 引用本文： | 王桂玲,林梅,于晓玲,张丽.改进门诊分诊流程的做法与体会[J].医学研究生学报,2008,21(9). |
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| 作者姓名： | 王桂玲 林梅 于晓玲 张丽 |
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| 作者单位： | 南京军区南京总医院门诊部,江苏南京,210002 |
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| 摘 要： | 通过设置医疗事务处、更新门诊分诊的硬件设备、改变分诊护士的工作模式,改进了门诊分诊流程,改善了就诊秩序,方便了患者就诊,提升了门诊患者和医师对护理工作的满意度.
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| 关 键 词： | 门诊 分诊流程 患者满意度 |
Experience in optimizing the triage procedure in outpatient services |
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| WANG Gui-ling,LIN Mei,YU Xiao-ling,ZHANG Li.Experience in optimizing the triage procedure in outpatient services[J].Bulletin of Medical Postgraduate,2008,21(9). |
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| Authors: | WANG Gui-ling LIN Mei YU Xiao-ling ZHANG Li |
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| Institution: | WANG Gui-ling,LIN Mei,YU Xiao-ling,ZHANG Li(Outpatient Department,Nanjing General Hospital of Nanjing Military Comm,,PLA,Nanjing 210002,Jiangsu,China) |
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| Abstract: | By setting up the medical affairs office and updating the hardware equipment,we improved the working mode of the triage nurses and optimized the triage procedure in the outpatient department,which resulted in a better order,a more convenient access to medical care and increased satisfaction of patients with outpatient services. |
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| Keywords: | Outpatient service Triage procedure Patients\' satisfaction |
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