深圳市社区卫生服务反应性测量及影响因素分析

目的 对深圳市社区卫生服务反应性水平进行测量，比较不同人群间反应性差距。方法 单因素方差分析和模糊评价。结果 模糊评价结果显示深圳市社区卫生服务反应性得分为68．27，处于良好和一般之间。结论 在反应性各要素中，最需要改进的是：及时关注、病人尊严和就医环境。居住区域、年龄、民族和经济收入对反应性影响有差异。反应性强调了卫生服务“以人为本”的目标的重要性，社区卫生服务组织要利用自身贴近社区、熟悉社区、机构小容易控制等自身优势提高社区卫生服务反应性水平。

Analysis on Responsiveness Assessment and Influence Factors of Community Health Service in Shenzhen

Objective This paper measures the responsiveness of community health service in Shenzhen and compares the difference degree of responsiveness in different people.Methods The data were detected by one-way ANOVA and Fuzzy math assessment.Results Fuzzy math assessment results show that the score of responsiveness of community health service in Shenzhen is 68.27,which between the degree "good " and "just so-so".Conclusion Among all of the factors of responsiveness,factors that need to be improved are "prompt attention,dignity of patients and medical environment".Single-factor square analysis shows resident region,age,nationality and income have statistic influence on responsiveness.Responsiveness emphasizes humanism,and requires the community health service to improve responsiveness degree with its geographic and institutional advantages.