Engagement in E-Learning Opportunities: An Empirical Study on Patient Education using Expectation Confirmation Theory |
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| Authors: | Hsin-Kai Chou I-Chun Lin Lin-Chung Woung " target="_blank">Ming-Tsu Tsai |
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| Institution: | (1) Department of Information Management, National Chung Cheng University, 168 University Road, Minhsiung Township, Chiayi County, 62102, Taiwan, Republic of China;(2) Department of Computer Science and Information Management, Hung Kuang University, 34 Chung-Chie Rd, Sha Lu, Taichung, 433, Taiwan, Republic of China;(3) Taipei City Hospital, 145, Zheng-Zhou Rd, Taipei, Taiwan, Republic of China;(4) Department of Nursing, Taipei County Hospital, 13F., No.23, Ln. 175, Sec. 1, Jianguo S. Rd., Da’an Dist., Taipei City, 106, Taiwan, Republic of China;(5) Taipei County Hospital, Taipei, Taiwan, Republic of China;(6) Chihlee Institute of Technology, Taipei, Taiwan, Republic of China;(7) Department of Health Care Management, National Taipei College of Nursing, Taipei, Taiwan, Republic of China; |
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| Abstract: | Medical e-learning technology is widely employed to create an online platform for patients and healthcare providers alike.
However, there are few studies that have investigated the reasons why some users reject e-learning technology usage after
their initial experience. This study was conducted with the aim to better understand the factors leading to patients’ continued
usage of e-learning technologies. The theoretical foundation was based on the expectation-confirmation theory (ECT). The questionnaire
survey was conducted during a two-month period and covered a total sample of 281 outpatients in a regional-teaching hospital.
We found that the intention to continue e-learning usage was significantly related to patients’ education level, expectation,
perceived performance, confirmation and satisfaction. The use of this ECT model may provide administrators in the healthcare
industry insights into the implementation of e-learning technologies. This research also opens up a new direction and enhances
the completeness of related researches in the fields of medical informatics and health education. |
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