广州亚运村门诊部服务岛护士的组织管理

目的 总结广州亚运村医疗门诊部服务岛护士的组织管理与护理实践,为大型群体性国际交往活动的护理保障提供参考.方法 回顾性分析亚运村医疗门诊部服务岛接诊分诊病人的护理实践,总结护理经验.赛前提前集中培训护士的英语、急救、服务礼仪、药品管理、文化习俗和宗教常识,并建立考核制度,实施演练;运动会期间遵照各项规章制度和服务流程,合理安排护士班次和职责.结果 亚运门诊部在亚运会及亚残运会期间圆满完成6 223例病人的接诊任务,其中运动员2 828例,外籍病人3 338例,病人涵盖了来自全亚洲45个国家和地区,服务岛护士出色地完成了工作任务,无1例投诉.结论 护理服务的对象呈现多元化,宗教文化、政治和经济差异影响各国人员就医的护理需求和护理内容,就医需求多种多样,需要护士具有良好的英文沟通能力和合理分诊能力,主动热情的服务态度是顺利完成接诊工作的关键.

Management of Nurses in the Polyclinic of Guangzhou Asian Games Village

Objective To summarize the organization,management and practice of nurses in the polyclinic of Guangzhou Asian Games Village and to provide reference and data about nursing for future large group international activities.Methods A retrospective study about the nursing practice,the registration and triage of patients in the clinic of Reception of Asian Games Village was conducted so as to sum up nursing experience.Results 6 223 patients,including 2 828 athletes,3 338 foreign patients,from 45 countries and re...