QCC活动在优化自动摆药机发药中的应用

目的降低摆药机未正常发药次数,减少患者等候时间,提高患者满意度。方法通过QCC活动,对我院医疗保健中心药房摆药机未正常发药的原因进行收集,分析现况、设立工作目标、制定改进方案并实施,评价活动前后的有形结果和无形结果。结果摆药机未正常发药原因包括设备故障和人工错误两大主要因素。通过强化相关人员工作流程的认识,制定明确的提示标语等多项措施,使摆药机未正常发药次数由平均50次/月降低至12次/月,圈员各项能力均有不同程度提升。结论通过实行QCC活动,有效降低了摆药机未正常发药次数,减少药房损失,提高药事服务水平和患者满意度。

The application of QCC activities in optimizing the drug delivery of automatic fill-prescription devices

Objective To reduce the number of non-normal drug delivery of automatic fill-prescription devices,reduce patient waiting time and improve patient satisfaction.Methods Through the QCC activities,the causes of non-normal dispensing of health care center pharmacy of our hospital were collected and the current situation was analyzed.The goal of the work was set.The plans were developed,improved and implemented.The tangible and intangible results before and after the activity were evaluated.Results The reasons of non-normal drug delivery of automatic fill-prescription devices included equipment failure and human error two major factors.By strengthening the understanding of the work processes of relevant staff and formulating a clear reminder slogan,the number of non-normal drug delivery of automatic fill-prescription devices reduced from an average of 50 times/month to 12 times/month,and the ability of circle members had different degrees of improvement.Conclusion The implementation of QCC activities effectively reduces the number of non-normal drug delivery and the loss of pharmacies,and improves the level of drug service and patient satisfaction.