| 医疗纠纷首诉负责制 |
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| 引用本文： | 张泽洪.医疗纠纷首诉负责制[J].中国医院,2013,0(8):72-73. |
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| 作者姓名： | 张泽洪 |
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| 作者单位： | 温州医学院人文与管理学院公共事业管理教研室，325035 浙江省温州市茶山高教园区医学院 |
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| 摘 要： | 阐述了首诉负责制的概念，分析了“大首诉”制的内涵；对于首诉负责制的完善机制，提出了首诉负责制的限时办结、一次性告知、便民等工作要求，建立首诉负责制的接受确认、平息处理、总结反馈的工作程序，构建首诉负责制的绩效考核与责任追究等建议。
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| 关 键 词： | 医疗纠纷 首诉负责制 医疗投诉 |
Primary accountability system on first complaint of medical disputes |
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| ZHANG Zehong.Primary accountability system on first complaint of medical disputes[J].Chinese Hospitals,2013,0(8):72-73. |
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| Authors: | ZHANG Zehong |
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| Institution: | ZHANG Zehong |
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| Abstract: | Concept of primary accountability system of first complaint and the connotation first complaint system is introduced. Requirements such as limited-time, one-time informing and convenience on primary accountability system of first complaint are discussed. Working process on primary accountability system of first complaint includes accepting, calm treatment and feedback and building performance assessment and accountability system are also presented. |
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| Keywords: | medical disputes primary accountability system of first complaint medical complaints |
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