浅析基层医院医患纠纷的原因及防范

近年来,基层医院医患纠纷逐年增多,通过1999²013年在基层工作实践体会,发现基层医院医患纠纷发生的原因多个方面:基层医院改革和管理不成熟,医务人员技术水平、沟通、服务不到位,医院内部不团结、缺乏自我保护意识;患者对医疗服务期望值过高、依从性差、经济条件差并法制观念薄弱;以及社会、媒体等方面的原因。对此,应当加强基层医院的内部管理、提高医务人员综合素质、加强医患沟通、增强自我保护意识,树立基层医院良好的形象,才能有效缓解医患关系的紧张,构建和谐的医疗环境。

REASONS AND PREVENTIONS OF THE MEDICAL DISPUTES IN PRIMARY HOSPITAL

The medical disputes in the primary hospitals increase year by year,and the practical experience at the grass- roots level during 1999 and 2013 showed the medical disputes had various reasons. For primary hospitals,the reasons included incomplete reform and management,unsuitable technical level of medical staff,inappropriate physician- patient communication and medical service,disunity within the hospital,lack of self- protection awareness; For patients,the reasons included the high expectations of medical service,non- compliance with medical workers,poor economic conditions,week legal awareness; and some reasons from the society,media,etc. To effectively alleviate the tension of physician- patient relationship and build a harmonious medical environment,the primary hospitals need to strengthen the internal management,improve the comprehensive quality of medical staff,enhance the physician- patient communication,improve self- protection awareness,and establish a good image of primary hospitals.