广东铁路警察人格特质与情绪劳动的关系

目的:探究广东铁路警察人格特质与情绪劳动的关系。方法:使用EPQ人格测试问卷及情绪劳动量表,在广东省共计284位铁路警察中开展调查。结果:(1)广东铁路警察情绪劳动的表层扮演在所在警种分组上存在显著差异(F=2.027,P0.05);情绪劳动的深层扮演在职称分组上存在显著差异(F=3.375,P0.05),在警种分组上也存在显著差异(F=2.055,P0.05);(2)在广东铁路警察群体中,神经质和外向性的T分处于中等水平。精神质的T分偏高,超出正常水平;(3)广东铁路警察人格特质与表层行为呈显著正相关;神经质、精神质分别跟深层行为存在显著负相关(P0.01)。结论:广东铁警的情绪劳动与其人格特质存在相关,人格特质对情绪劳动有预测功能。

The Relationship between Personality Traits and Emotional Labor of Guangdong Railway Police

Objective:To explore the relationship between personality traits and emotional labor of Guangdong railway police.Methods:Using the Eysenck Personality Questionnaire and Emotional Labor Scale,to investigate the 284 railway policemen in Guangdong Provirce.Results:1 The surface acting of Guangdong Railway Police of emotional labor had significant differences in the kinds of groups (F =2.027,P ＜ 0.05);The deep acting of emotional labor had significant difference in professional title groups(F =3.375,P＜0.05);It also had significant difference in the police groups (F =2.055.P ＜0.05);2 In the group of Guangdong Railway Police Group,the T score of neuroticism and extroversion were in the middle level.The T score of the psychoticism was high,which was beyond the normal level.3The personality traits of Guangdong Railway Police were significantly positively correlated with the surface acting;the neuroticism and the psychoticism were negatively correlated with the deep acting(P ＜0.01).Conclusion:The emotional labor of Guangdong Railway Police is influenced by their personality traits,and the personality traits has a predictive effect on emotional labor.