| 皮肤科门诊设立病人接待中心工作模式的探讨 |
| |
| 引用本文： | 耿静,华文霞,栗军香,杨玲,宁俊丽. 皮肤科门诊设立病人接待中心工作模式的探讨[J]. 护理管理杂志, 2007, 7(1): 53-53,58 |
| |
| 作者姓名： | 耿静 华文霞 栗军香 杨玲 宁俊丽 |
| |
| 作者单位： | 河北工程大学附属医院,皮肤科,河北,邯郸,056029;河北工程大学附属医院,皮肤科,河北,邯郸,056029;河北工程大学附属医院,皮肤科,河北,邯郸,056029;河北工程大学附属医院,皮肤科,河北,邯郸,056029;河北工程大学附属医院,皮肤科,河北,邯郸,056029 |
| |
| 摘 要： | 目的皮肤科门诊设立病人接待中心,提高医院服务质量和病人满意度。方法从细节做起,开展咨询、导医、个性化服务、健康教育等工作,拓宽服务范围。结果把以病人为中心落到实处,真正满足病人的就医需求,为病人提供更优质的服务。结论为病人提供多角度、全方位的就医服务,能提高医院服务质量和病人的满意度,不断满足病人的医疗服务需求。
|
| 关 键 词： | 皮肤科门诊 接待中心 服务质量 |
| 文章编号： | 1671-315X(2007)01-0053-02 |
| 修稿时间： | 2006-09-18 |
Study on the practice of patient reception center in the outpatient department of dermatology |
| |
| GENG Jing,HUA Wen-xia,LI Jun-xiang,YANG Ling,NING Jun-li. Study on the practice of patient reception center in the outpatient department of dermatology[J]. Journal of Nursing Administration, 2007, 7(1): 53-53,58 |
| |
| Authors: | GENG Jing HUA Wen-xia LI Jun-xiang YANG Ling NING Jun-li |
| |
| Abstract: | Objective To explore the practice of patient reception center in the outpatient department of dermatology,in order to improve the quality of nursing and patient satisfaction.Methods A reception center was set up,which focused on particular service and provided the following service,such as consultation,guidance in hospital,individualized service,health education,and so on.Results This practice put the "patient-centered" nursing philosophy into effect,satisfied patients' needs,and provided high-quality nursing service for patients.Conclusion Providing diversified nursing service can improve the quality of medical service and patient satisfaction,and constantly meet patients' needs. |
| |
| Keywords: | dermatology clinic reception center quality of nursing |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
