浅析牙科诊所中抱怨患者的优质处理

如何采取积极有效对策在诊疗过程中处理患者抱怨,是牙科医疗机构生存和发展必须认真对待的问题。处理抱怨一般运用常规的改进服务沟通、协调等方法解决问题,而更为有效的处理方法是诊所内部成立抱怨处理部门,设计儿童和其他特殊群体人性化病历,定期开展医患联谊会等策略,将患者的抱怨降低在萌芽状态从而优质处理抱怨的发生,使医、护、患关系更加融洽,以减少医疗纠纷,促进牙科发展。

Discussion into the Favorable Treatment of Patients Complaints in Dental Clinic

Facing fierce competion, it is a very difficult issue for a dental clinic to deal with complaints effectively in the course of medical diagnosis and treatment, which penetrates the whole course of patients visiting, and poses a brand-new task for medical staff to cope with doctor-patients relationship. Regular solutions for complaints include communication and coordination. More effective solutions are establishment of comlaint disposal department in the clinic, designing individulaized medical records for ...