| 在"细微之处见质量"活动中实现服务效益最大化 |
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| 引用本文： | 吉琳,周丽华,李彩虹. 在"细微之处见质量"活动中实现服务效益最大化[J]. 中国医院, 2002, 6(7): 43-44 |
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| 作者姓名： | 吉琳 周丽华 李彩虹 |
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| 作者单位： | 广东省一七七医院,510317;广州石榴岗路一号大院 |
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| 摘 要： | 请病人“开处方”,认清开展“细微之处见质量”活动的必要性;请全员“开处方”,实施细微之处服务零缺陷工程;标本兼治“开处方”,实现服务效益最大化。
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| 关 键 词： | 细微质量 服务活动 效益最大化 |
| 修稿时间： | 2002-02-13 |
Making the benefits of the service maximum in the activity of "guaranteeing quality in the remoteness" |
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| JI Lin ZHOU Lihua LI Caihong Hospital No: . Guangzhou,Courtyard No: ,Shiliugang Road,Guangzhou,Postcode: ,P.R.C.. Making the benefits of the service maximum in the activity of "guaranteeing quality in the remoteness"[J]. Chinese Hospitals, 2002, 6(7): 43-44 |
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| Authors: | JI Lin ZHOU Lihua LI Caihong Hospital No: . Guangzhou Courtyard No: Shiliugang Road Guangzhou Postcode: P.R.C. |
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| Affiliation: | JI Lin ZHOU Lihua LI Caihong Hospital No: 177. Guangzhou,Courtyard No: 1,Shiliugang Road,Guangzhou,Postcode: 510317,P.R.C. |
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| Abstract: | Inviting the patients to prescribe for the hospital to make the staff understand the necessity of activity of "the quality is realized in the remoteness"; inviting the staff to prescribe for the hospital to make sure that nothing can be lost in the activity of making the service to the remoteness; solving a problem from its, so as to make the benefits of the service maximum. |
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| Keywords: | quality in the remoteness service activity making the benefits maximum |
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