全科服务团队分级绩效考核指标体系构建及应用效果分析

目的:构建社区卫生服务中心全科服务团队分级绩效考核指标体系,建立全科团队绩效考核绩效薪酬模式。方法:主要采用文献研究法、专家咨询法(Delphi)、平衡计分卡法(the Balanced Score Card,简称BSC)、关键绩效指标法(Key Performance Indicator,简称KPI)和层次分析法(Analytic Hierarchy Process,简称AHP)构建全科服务团队分级绩效考核指标体系;利用SPSS17.0进行统计分析。结果:全科服务团队个人绩效实行按岗位职责考核,确定了全科服务团队绩效考核一级指标4个,依据岗位不同确定了二级指标共计36个。考核指标体系有较好的效度和信度(总体克朗巴赫α系数为0.712 1;整个指标体系的内容效度VC为0.740 1)。结论:分级绩效考核指标体系对完善全科团队服务功能、提高其服务效率和改善其服务质量等有着积极的指导作用。

The construction and effect of classified performance measurement indicator system for general practitioner service team

Objective：To establish a classified performance measurement indicator system for General Practitioner Service Team（GPST） in the community health service centers and a performance-based salary model. Methods ： Five methods were used to construct a classified performance measurement indicator system, including document study, Delphi method, the Balanced Score Card, Key Performance Indicator and Analytic Hierarchy Process. The data were analyzed by SPSS software. Results： According to the different positions, 4 first-degree indices and 36 secand-degree indices were chosen to construct the system. The results showed that the personal performance measurement indicator system for GPST had good validity and reliability （ Cronbach α =0. 712 1 ;Vc =0. 740 1 ）. Conclusion： The classified performance measurement indicator system has positive guidance for perfecting the functions of GPST and improving the efficiency and quality of the service.