| 综合医院门诊服务流程化管理实践探讨 |
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| 引用本文： | 姚峥,刘力松,张育,刘德海,马志娟,吉训明. 综合医院门诊服务流程化管理实践探讨[J]. 中国医院, 2010, 14(6): 19-21 |
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| 作者姓名： | 姚峥 刘力松 张育 刘德海 马志娟 吉训明 |
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| 作者单位： | 首都医科大学宣武医院门诊部,100053,北京市宣武区长椿街45号 |
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| 摘 要： | 目的：探讨综合医院门诊服务流程化管理,科学、合理安排患者就诊过程,设计适应患者就诊需求的服务模式,提高门诊整体服务水平。方法：通过开放式咨询服务、预约诊疗服务、多种便民门诊和信息化建设,优化门诊服务流程。结论：门诊服务流程化管理应体现人性化医疗服务。开放式咨询服务有效引导患者进入门诊服务流程,预约诊疗服务是门诊服务流程院前和院后的延伸,多种便民门诊简化部分院内门诊服务流程,依托信息化建设提高门诊服务流程效率。
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| 关 键 词： | 门诊服务 流程管理 |
Discussion on practice of process management of outpatient in general hospital |
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| YAO Zheng,LIU Lisong,ZHANG Yu,et al Outpatient Department,Xuanwu Hospital,Capital Medical University,No.,Changchun Street,Xuanwu District,Beijing,,PRC. Discussion on practice of process management of outpatient in general hospital[J]. Chinese Hospitals, 2010, 14(6): 19-21 |
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| Authors: | YAO Zheng LIU Lisong ZHANG Yu et al Outpatient Department Xuanwu Hospital Capital Medical University No. Changchun Street Xuanwu District Beijing PRC |
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| Affiliation: | YAO Zheng,LIU Lisong,ZHANG Yu,et al Outpatient Department,Xuanwu Hospital,Capital Medical University,No.45,Changchun Street,Xuanwu District,Beijing,100053,PRC |
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| Abstract: | To explore outpatient service process management,to design outpatient service process met patient's demands through scientifically and rationally distributing patient flow and to improve total outpatient service capacity. Methods:Opening consultation service,reservation service,convenience outpatient service and information system construction were used to optimize outpatient service process. Conclusions:Outpatient service process should reflect humanistic medical service. Open consultation service could ef... |
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| Keywords: | out-patient services process management |
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