Online communication in a rehabilitation setting: Experiences of patients with chronic conditions using a web portal in Denmark |
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| Affiliation: | 1. Physio- and Occupational Therapy Department, Hvidovre Hospital, Hvidovre, Denmark;2. Respiratory Diseases and Allergology, Aarhus University Hospital, Aarhus, Denmark;3. Department of Journalism and Communication, University Carlos III of Madrid, Madrid, Spain;4. Research group for Health Sciences CTS-451, University of Almeria, Almeria, Spain;5. Optimov Tele-Rehabilitation, Copenhagen, Denmark;1. Department of Urology, Icahn School of Medicine at Mount Sinai, Elmhurst, New York, NY;2. Departments of Urology and Epidemiology & Biostatistics, University of California, San Francisco, CA;1. Division of Urology, Department of Surgery, Duke University Medical Center, Durham, NC;2. Department of Urology, University of Bologna, S. Orsola-Malpighi Hospital, Bologna, Italy;1. Department of Visceral, Thoracic and Vascular Surgery, University Hospital Carl Gustav Carus, Technische Universität Dresden, Germany;2. Gastrointestinal and Hepato-Pancreato-Biliary Service, Department of Surgical Oncology, Tata Memorial Hospital, Ernest Borges Marg, Parel, Mumbai, 400012, India;3. Institute for Pathology, University Hospital Carl Gustav Carus, Technische Universität Dresden, Germany;4. Department of General, Visceral and Transplantation Surgery, University of Heidelberg, Heidelberg, Germany;5. Department of Internal Medicine I, Christian-Albrechts-University & UKSH Campus Kiel, Kiel, Germany |
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| Abstract: | ObjectiveTo gain insight into the experiences of patients with long-term conditions enrolled in an online rehabilitation programme using a web portal.MethodsDanish outpatients were recruited from a rehabilitation department and were granted access to a web portal which included an online rehabilitation programme with key information, clinical advice, and self-management activities. After two weeks, patients were invited to participate in focus groups. A topic guide was used to explore this new online rehabilitation programme in relation to participants’ experiences.ResultsFourteen participants, ranging from 42 to 72 years old, were allocated into three focus groups. Participants mainly reported negative experiences by the following four themes: ‘patients’ experiences’, ‘technical aspects’, ‘areas for improvement’, and ‘digitalization added value’.ConclusionParticipants mainly reported negative experiences and suggested combining both face-to-face consultations with online care by user-friendly web portals. This will ensure a positive contribution from digital communication tools to rehabilitation.Practice implicationsPatients’ experiences should be considered in the design of web portals in rehabilitation which could help healthcare organizations when developing online rehabilitation programmes. |
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| Keywords: | Communication Web portal Patient's experiences eHealth Rehabilitation |
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