| 社区卫生服务机构全面质量管理探析 |
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| 引用本文： | 赵书亮,贾贤杰. 社区卫生服务机构全面质量管理探析[J]. 医学综述, 2010, 16(15): 2296-2298 |
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| 作者姓名： | 赵书亮 贾贤杰 |
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| 作者单位： | 1. 北京师范大学社会发展与公共政策学院,北京,100875
2. 蚌埠医学院流行病学教研室,安徽,蚌埠,233000 |
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| 摘 要： | 当前,社区卫生服务机构亟需构建全面、全员、全程的质量管理体系。全面质量管理对于社区卫生服务机构提高质量管理水平、实施可持续性发展至关重要。社区卫生服务机构通过落实质量管理制度、完善监控模式、强化配套人才体系等措施实施全面质量管理,可以提高相关工作人员抓质量的积极性和主动性,促进质量观念的进一步转变,从而提升机构的综合服务水平。现对社区卫生服务机构实施全面质量管理的现状及应注意的问题予以综述。
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| 关 键 词： | 社区卫生服务 全面质量管理 服务机构 |
Total Quality Management of Community Health Services |
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| ZHAO Shu-liang,JIA Xian-jie. Total Quality Management of Community Health Services[J]. Medical Recapitulate, 2010, 16(15): 2296-2298 |
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| Authors: | ZHAO Shu-liang JIA Xian-jie |
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| Abstract: | At present,the community health service agencies need to build up total quality management(TQM)system.TQM is critical for community health service agencies to achieve sustainable development.Through measures such as perfecting the monitoring mode,strengthening the support of labor resources and building a comprehensive quality management system,the community health service agencies can boost staff members′ enthusiasm and initiative,promote the further change of quality concept and improve their services.This paper reviews the implementation of total quality management in community health service agencies and related issues. |
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| Keywords: | Community health services Total quality management Service agencies |
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