| 改善儿科门诊输液服务质量的做法与效果 |
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| 引用本文： | 李玉梅.改善儿科门诊输液服务质量的做法与效果[J].护理管理杂志,2011,11(5):354-355. |
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| 作者姓名： | 李玉梅 |
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| 作者单位： | 广西省柳州市妇幼保健院门急诊,545001 |
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| 摘 要： | 目的 探讨改善儿科门诊输液室服务流程的模式,提升护理服务质量.方法 通过分析儿科门诊输液存在的问题,优化服务流程,引进导诊服务,实行预约输液服务,强化查对制度.结果 儿科门诊输液室发生护理不良事件和护理投诉明显减少(P＜0.01),患者家长满意度提高(P＜0.01).结论 优化服务流程、落实查对制度是提升护理服务质量的...
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| 关 键 词： | 门诊输液 服务流程 服务质量 |
Practice and effects of optimizing the infusion service process in pediatric clinics |
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| LI Yu-mei.Practice and effects of optimizing the infusion service process in pediatric clinics[J].Journal of Nursing Administration,2011,11(5):354-355. |
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| Authors: | LI Yu-mei |
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| Institution: | LI Yu-mei Department of Outpatient & Emergency,Maternal and Child Health Hospital of Liuzhou City in Guangxi Province,Liuzhou 545001,China |
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| Abstract: | Objective To explore the model of optimizing the infusion service process and to improve the quality of nursing service.Methods By analyzing the existed problems in the transfusion room,some targeted countermeasures were taken,including optimizing the service process,introducing the outpatient guiding service,implementing infusion appointment service,and strengthening the checking system.Results The incidence of nursing adverse events and complaints were reduced(P<0.01),and the degree of parents satisfactio... |
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| Keywords: | outpatient infusion service process quality of service |
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