| PDCA循环在医院信息服务质量管理中的应用 |
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| 引用本文： | 邓波,陈松林,龙仕柏.PDCA循环在医院信息服务质量管理中的应用[J].医学信息学杂志,2015,36(10):81-83. |
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| 作者姓名： | 邓波 陈松林 龙仕柏 |
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| 作者单位： | 解放军第187中心医院信息科 海口 571159;解放军第187中心医院信息科 海口 571159;解放军第187中心医院信息科 海口 571159 |
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| 摘 要： | 以解放军第187中心医院信息科为例,介绍其在信息服务质量管理中实施PDCA循环模型的应用情况,结果发现PDCA循环实施后服务满意度明显高于实施前,指出PDCA循环管理法可优化信息服务流程,促进信息服务质量持续提高。
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| 关 键 词： | PDCA循环 信息服务 质量管理 |
| 收稿时间： | 7/6/2015 12:00:00 AM |
Application of PDCA Cycle in Quality Management of Hospital Information Services |
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| DENG Bo,CHEN Song-lin and LONG Shi-bai.Application of PDCA Cycle in Quality Management of Hospital Information Services[J].Journal of Medical Informatics,2015,36(10):81-83. |
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| Authors: | DENG Bo CHEN Song-lin and LONG Shi-bai |
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| Institution: | Information Department, The 187th Central Hospital of PLA, Haikou 571159, China;Information Department, The 187th Central Hospital of PLA, Haikou 571159, China;Information Department, The 187th Central Hospital of PLA, Haikou 571159, China |
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| Abstract: | With the information section of the 187th Central Hospital of PLA as an example, the paper introduces the application of the PDCA cycle model in the quality management of its information services. As a result, it finds that the service satisfaction degree after the implementation of the PDCA cycle is significantly higher than that before the implementation. It indicates that the management method with the PDCA cycle can optimize the information service process and promote the continuous improvement of information service quality. |
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| Keywords: | PDCA cycle Information service Quality management |
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