口腔门诊管理体会

目的通过细化流程完善口腔门诊的管理方法，制定一套适合口腔门诊的服务模式，提高经济效益和社会效益。方法采用改善就医环境，提高服务理念，细化管理流程，“以人为本”的人性化服务与管理等方法。结果转变医护人员的服务理念，提高口腔专科的医疗服务质量，取得良好的经济效益和社会效益。结论“以人为本”的人性化服务与细化流程的管理的模式符合现代医学发展的需求。

Reflection on Dental Clinic Management

Objective To refine the process to improve management methods, to develop a suitable service model for dental clinic, so as to improve economic and social benefits. Methods Improving the medical environ- ment, the service concept, refine management processes, and ＂people -oriented＂ services and management meth- ods were used. Results The changes in the health care service idea, and the improvement of dental clinic care, were helpful to achieve economic and social benefits. Conclusion The ＂people -oriented＂ services and the re- finement process management model is in line with the needs of the development of modern medicine.