优质护理服务在小脑出血立体定向手术患者中的应用及效果

目的探讨优质护理模式在小脑出血立体定向手术患者中的应用及效果。方法选取沈阳军区总医院2011年1月～2013年2月收治的100例小脑出血立体定向手术患者为研究对象,2011年1月～2012年1月收治的50例小脑出血立体定向手术患者为对照组,2012年2月～2013年2月收治的50例小脑出血立体定向手术患者为观察组,对照组患者仅给予常规护理措施,而观察组患者则给予优质护理模式指导下的护理措施,比较两组患者焦虑抑郁情绪和患者对护理人员提供护理服务态度和方式的满意度。结果入组时,观察组患者焦虑标准分和抑郁标准分分别为（49.65±5.38）分和（52.44±5.46）分,对照组患者焦虑标准分和抑郁标准分分别为（49.86±5.47）分和（52.50±5.52）分,差异无统计学意义（P〉0.05）;干预2周后,观察组患者焦虑标准分和抑郁标准分分别为（41.61±4.55）分和（42.45±4.42）分,对照组患者焦虑标准分和抑郁标准分分别为（48.80±4.72）分和（50.62±4.38）分,差异有统计学意义（P〈0.05）,而观察组患者对护理人员提供护理服务态度（100.00%）和方式（100.00%）满意度均明显高于对照组,差异有统计学意义（P〈0.05）。结论优质护理活动能够明显降低小脑出血立体定向手术患者的焦虑抑郁得分,减少患者焦虑抑郁情绪的出现,提高患者对护理人员护理服务的满意度。

Application and effects on the small cerebral hemorrhage patients with stereotactic surgery by high quality nursing service

Objective To investigate the application and effects on the small cerebral hemorrhage patients with stereotactic surgery by high quality nursing service. Methods 100 small cerebral hemorrhage patients with stereotactic surgery who were treated in the Neurosurgery Department of Shenyang Military Region General Hospital from January 2011 to February 2013 were chosen as the research objects. 50 small cerebral hemorrhage patients with stereotactic surgery from January 2011 to January 2012 were chosen as the control group, 50 small cerebral hemorrhage patients with stereotactic surgery from February 2012 to February 2013 were chosen as the observation group. Patients in the control group were given routine nursing measures, patients in the observation group were given nursing measures under the guidance of the high quality nursing service mode. The scores of anxiety and depression and the nursing service satisfaction for attitude and way were evaluated. Results At the beginning, the scores of anxiety and depression in the observation group were （49.65±5.38） points and （52.44±5.46） points, the scores of anxiety and depression in the control group were （49.86±5.47） points and （52.50±5.52） points respectively, there were no significant differences （P 〉 0.05）. After two weeks, the scores of anxiety and depression in the observation group were （41.61±4.55） points and （42.45±4.42） points, the scores of anxiety and depression in the control group were （48.80±4.72） points and （50.62±4.38） points respectively. The scores of anxiety and depression in the observation group were lower than those in the control group （P 〈 0.05）, the nursing service satisfaction for attitude （100.00%） and way （100.00%） in the observation group were higher than those in the control group （P 〈 0.05）. Conclusion The nursing intervention measures under the guide of the high quality nursing service mode can obviously reduce the degree of anxiety and depression in small cerebral hemorrhage patients with stereotactic surgery, improve the nursing service satisfaction.