| 门诊因注射贵重药物发生纠纷的原因分析与对策 |
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| 引用本文： | 熊兴兰,李红,高永莉,邹利群.门诊因注射贵重药物发生纠纷的原因分析与对策[J].护理管理杂志,2007,7(8):59-60. |
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| 作者姓名： | 熊兴兰 李红 高永莉 邹利群 |
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| 作者单位： | 四川大学华西医院急诊科,四川,成都,610041 |
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| 摘 要： | 目的减少门诊因注射贵重药物引发的纠纷与投诉,提高护理质量。方法分析门诊注射贵重药物发生纠纷与投诉的原因,采取对策,并改进工作方法。结果纠纷发生主要原因包括药物特性造成抽吸药物不完全、护士缺乏工作责任心及特殊包装的药物等因素。2005年注射贵重药物发生纠纷与投诉21起,2006年通过改进工作方法下降为3起。结论改进后的工作方法可以有效地减少医疗纠纷的发生。
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| 关 键 词： | 注射 贵重药物 纠纷与投诉 对策 |
| 文章编号： | 1671-315X(2007)08-0059-02 |
| 修稿时间： | 2007年4月29日 |
Analysis and countermeasure of the reasons of nursing disputes and complaints due to injection of expensive drugs in outpatient department |
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| XIONG Xing-lan,LI Hong,GAO Yong-li,ZOU Li-qun.Analysis and countermeasure of the reasons of nursing disputes and complaints due to injection of expensive drugs in outpatient department[J].Journal of Nursing Administration,2007,7(8):59-60. |
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| Authors: | XIONG Xing-lan LI Hong GAO Yong-li ZOU Li-qun |
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| Abstract: | Objective To analyze the reasons of disputes and complaints due to injection of expensive drugs in outpatient department,and take effective countermeasures to improve the quality of nursing.Methods The reasons of waste of expensive drugs during injection were analyzed,and the improvement measures were carried out.Then,the patients' complaints and nursing disputes were compared before and after the improvement.Results The main rea- sons of disputes were leftover of drugs during pumping,lack of responsibility,nurses' techniques,and special packaging of drugs.After the improvement, the disputes and complaints decreased from 21 cases in year 2005 to 3 cases in year 2006.Conclusion The improved measures can effectively reduce medical disputes. |
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| Keywords: | injection expensive drug disputes and complaints countermeasure |
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