优质护理在门诊输液患者中的应用

目的对门诊输液患者在输液过程中,运用优质护理服务工作模式,提升护理质量,提高病人满意度。方法从开展优质护理服务的准备工作做起,在患者输液前、输液中、输液后均提供优质舒适的护理,使患者在输液过程中获得舒适感、安全感、满足感。结果通过细致的准备工作、护士热情得体的服务、输液环境的改善、输液中积极主动的巡视等,护理质量和患者满意度均得到明显提高。结论优质护理服务工作模式在门诊输液室的应用,充分体现了以人为本的护理理念,提高了护理质量及患者满意度。

Application of High Quality Nursing Care in Outpatient Infusion in Patients

ObjectivesTo out-patients during infusion,using high quality nursing service mode,improve quality of care,improve patient satisfaction.Methods From the start of preparations for carrying out high-quality care,in patients before transfusion,infusion,transfusion were to provide nursing quality and comfortable,so that patients can get comfort,a sense of security,a sense of fulfillment in the infusion process.Results Fhrough the preparation,careful nursing service,warm and decent infusion environment improvement,infusion of active patrol,quality of care andpatientsatisfactionhasbeen improved obviously.Conclusions Application of high quality nursing service mode in the outpatient transfusion room conclusion,fully embodies the idea of human-oriented nursing,improve nursing quality and patient satisfaction.