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| 北京市三级甲等医院住院病人对护理服务的满意度现状调查 | |
| 引用本文： | 焦静,吴欣娟,张晓静,赵红,郑旭娟,刘华平. 北京市三级甲等医院住院病人对护理服务的满意度现状调查[J]. 中华现代护理杂志, 2010, 16(4): 377-380. DOI: 10.3760/cma.j.issn.1674-2907.2010.04.002 |
| 作者姓名： | 焦静 吴欣娟 张晓静 赵红 郑旭娟 刘华平 |
| 作者单位： | 1. 中国医学科学院北京协和医院护理部,100730 2. 北京协和医学院护理学院 3. 厦门大学医学院护理系 |
| 基金项目： | 志谢 感谢参与调查的4家医院护理部及各病区护士长的大力支持,感谢北京协和医学院统计教研室韩少梅教授、徐涛老师在统计分析过程中的指导,感谢英国纽卡斯尔大学NSNS团队对量表的提供 |
| 摘 要： | 目的调查北京三甲医院住院病人对护理服务满意度现状。方法采用多阶段抽样的方法选取北京市4家三级甲等医院即将出院的病人1520例，采用纽卡斯尔病人对护理服务满意度量表（NSNS）调查对护理服务满意度。结果调查的病人对护理服务整体评价中满意的比例占82．9％，NSNS平均得分为（79．25±15．48）分。满意度最高的条目是护士保护病人隐私的程度占91％，最低的是护士提供有关疾病和治疗的信息量占68．4％。结论护理服务的细节方面仍存在较多不足之处。根据满意度调查结果狠抓服务细节的管理，是实现全面质量改进，提高病人满意度的根本措施。 |
| 关 键 词： | 住院病人 护理满意度 调查 |
Investigation on nursing satisfaction of inpatients in Beijing 3-A-grade general hospitals |
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| JIAO Jing,WU Xin-juan,ZHANG Xiao-jing,ZHAO Hong,ZHENG Xu-juan,LIU Hua-ping. Investigation on nursing satisfaction of inpatients in Beijing 3-A-grade general hospitals[J]. Modern Nursing, 2010, 16(4): 377-380. DOI: 10.3760/cma.j.issn.1674-2907.2010.04.002 | |
| Authors: | JIAO Jing WU Xin-juan ZHANG Xiao-jing ZHAO Hong ZHENG Xu-juan LIU Hua-ping |
| Affiliation: | .( Nursing Department, Peking Union Medical College Hospital under the Chinese Academy of Medical Science, Peking 100730, China) |
| Abstract: | Objective To investigate the nursing satisfaction in 3-A-grade general hospitals in Beijing. Methods Multistage sampling method was applied to recruit 1520 inpatients before discharged in 4 3-A-grade general hospitals from July to December in 2008. Newcastle Satisfaction with Nursing Scale (NSNS) was administered to assess patients' satisfaction. Results 82.9% inpatients were satisfied with nursing care. The average score of NSNS was 79.25 ± 15.48 (0 ～ 100).The item that patients most satisfied was the privacy protection (91%) while the most unsatisfied item was the amount of information about their condition and treatments provided by nurse (68.4%).Conclusions Managers should take these results into account in order to meet patients' needs and improve the nursing quality. |
| Keywords: | Inpatient Nursing Satisfaction Investigation |
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