运用国际质量标准完善医院质量管理体系的几点体会

运用ISO9000族标准和JCI标准可以建立和完善医院质量管理体系,提高医疗服务水平,使患者满意。在运用的过程中应该注意以下几个问题:(1)提高认识,转变观念;(2)加强学习,创建医院质量文化;(3)在依据国际质量标准建立和完善医院质量管理体系的实践中要注重四个结合:和医院的特点结合,和中国医院管理的国情特别是法律法规结合,和医院的实际情况结合,和行业要求、等级医院及其他重要标准结合;(4)加强对医院质量管理体系的理论研究。

Several Experiences about Perfecting Hospital Quality Management System with International Quality Standards

Carrying out ISO9000 standards and JCI standards can establish and perfect hospital quality management system, improve medical service level and satisfy the patients.Several problems as follows should be paid special attention to:(1) en- hance awareness and change concept;(2) study further and create hospital quality culture;(3) pay attention to the four combina- tions in the practice of establishing and perfecting hospital quality management system:combining with the characteristics of hospi- tals;combining with the situation in Chinese hospital management,particularly the combination of laws and regulations;combi- ning with the realities in hospitals;combining with industry requirements,hospital class and other important standards.(4) put more research on hospital quality management system theory.