| 西安医学院图书馆读者满意度调查分析与思考 |
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| 引用本文： | 张敏,孟平选.西安医学院图书馆读者满意度调查分析与思考[J].西北医学教育,2007,15(1):89-91. |
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| 作者姓名： | 张敏 孟平选 |
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| 作者单位： | 西安医学院,图书馆,陕西,西安,710068 |
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| 摘 要： | 读者满意度是图书馆服务质量的反映。通过对读者满意度的调查分析,从6个方面,对如何提高服务意识、建立有效应答机制、创建良好的沟通渠道、提高文献质量、以及提高馆员素质,加强和改善图书馆工作等进行了论述,以提高图书馆读者的满意度。
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| 关 键 词： | 图书馆 读者 读者满意度 服务质量 |
| 文章编号： | 1006-2769(2007)01-0089-03 |
| 修稿时间： | 2006-08-25 |
Investigation and Analysis of Readers' Satisfaction of Xi'an Medical College Library |
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| ZHANG Min,MENG Ping-xuan.Investigation and Analysis of Readers'''' Satisfaction of Xi''''an Medical College Library[J].Northwest Medical Education,2007,15(1):89-91. |
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| Authors: | ZHANG Min MENG Ping-xuan |
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| Abstract: | The degree of readers' satisfaction reflects the library's service.Based on the analysis of the survey of the readers' satisfaction,this paper discusses how to improve readers' satisfaction from six aspects: raising the service consciousness,establishing effective reply mechanism,creating smooth communication channel,improving the quality of documents and librarians' quality,as well as strengthening and improving the library service. |
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| Keywords: | library reader reader's satisfaction quality of service |
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