| 由客户抱怨体检排队时间长所引起的实验室质量改进实例 |
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| 引用本文： | 时炜,宋萍,蔡炯.由客户抱怨体检排队时间长所引起的实验室质量改进实例[J].中国卫生检验杂志,2010(1). |
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| 作者姓名： | 时炜 宋萍 蔡炯 |
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| 作者单位： | 成都市疾病预防控制中心;四川大学华西第四医院; |
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| 摘 要： | 目的:解决一起客户抱怨。方法:采用计划评审技术。结果:增加采血人员,实施了质量改进。结论:应用精细化管理思路,可以提高实验室质量改进效果。
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| 关 键 词： | 质量改进 抱怨 实验室 |
A quality improvement caused by customer complaint |
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| SHI Wei,SONG Ping,CAI Jiong.A quality improvement caused by customer complaint[J].Chinses Journal of Health Laboratory Technology,2010(1). |
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| Authors: | SHI Wei SONG Ping CAI Jiong |
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| Institution: | SHI Wei1,SONG Ping2,CAI Jiong1* (1.Chengdu Centre for Disease Control , Prevention,Chengdu 610041,China,2.West China Fourth Hospital,Sichuan University,China) |
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| Abstract: | Objective:To solve a customer complaint.Methods:By means of PERT.Results:Add the sampling staff,achieved quality improvement.Conclusion:By means of refinement management,can make quality improvement more economical and scientifically. |
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| Keywords: | Quality improvement Customer complaint Laboratory |
| 本文献已被 CNKI 等数据库收录！ |
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